FAQs

1. What is Nokhez?
Nokhez is a luxury fashion brand that specializes in creating exquisite bridal, formal, and luxury prêt wear, showcasing the timeless beauty of traditional Pakistani craftsmanship with a modern twist.

2. What type of products do you offer?
We offer a wide range of products including bridal wear, formal dresses, luxury prêt, and intricately designed shawls. Our collections are crafted using high-quality fabrics such as raw silk, chiffon, velvet, and organza, enhanced with hand embellishments, zardozi, dabka, and resham embroidery.

3. How can I place an order?
You can place an order directly through our website. Simply select your desired product and follow the checkout process. For custom designs or special requests, feel free to contact us via WhatsApp or our customer support email.

4. How long does it take to receive my order?
Our standard delivery time is 15 days from the time of order confirmation. However, delivery times may vary based on your location and any customizations required.

5. Can I customize my dress?
Yes, we offer customization services. You can contact our design team to discuss your specific requirements, including fabric choices, color adjustments, or personalized embellishments.

6. Do you ship internationally?
Yes, we ship our products worldwide. Shipping charges and delivery times will vary depending on your location.

7. How do I care for my Nokhez outfit?
Our garments are handcrafted with delicate fabrics and embellishments, so we recommend dry cleaning only to ensure their longevity. Specific care instructions are provided with each product.

8. Will the color of my outfit be exactly the same as in the pictures?
While we strive to accurately represent our products, there may be slight variations in color due to lighting and photography. Please keep this in mind when placing your order.

9. What is your return and exchange policy?
Due to the custom and handmade nature of our products, we currently do not accept returns. However, if there is a manufacturing defect, please reach out to us within 48 hours of receiving your order, and we will resolve the issue.

10. How can I contact customer support?
For any inquiries, you can reach us via email at info@nokhez.com or through our WhatsApp number available on our website.